It’s rare that a mistake on an order is made. However, if a mistake is made on your order and Midwest Label LLC (DBA: Dealer Hang Tags) is at fault, we will give you a full refund upon receipt of the unopened items, in the original package, that you send back to us. If the mistake is your fault, we will give you a refund minus a 25% re-stocking fee and shipping costs upon receipt of the unopened items you send back WITHIN 14 days of order date. The original payment method will be used for any refund that's given.
All returned items must be in “new, unaltered and unused condition.” Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way.
Refunds are contingent upon inspection of item(s) once received by Midwest Label LLC (DBA: Dealer Hang Tags). Merchandise not properly packed that incurs damage will be credited at salvage value. Shipping on undamaged returned items is the customers responsibility. Original sales receipt must accompany returns.
Items returned to us AFTER 14 days of order date will NOT be refunded.
Upon receipt of goods, if damage exists, please do the following:
- Refuse to accept the package(s).
- Contact us stating you refused your order due to damage.
Once we have verified your order was not accepted from the shipping carrier and is being returned, we will send you a duplicate order.
If you need to return an item, simply contact us to request a Return Material Authorization (RMA) number. Be sure to include your order number and the reason you are requesting the RMA number. Once you get the RMA number from us, clearly mark the number on at least 2 sides of the return package. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item(s).
Last updated: March 21, 2019